POSAO U FACEBOOKU: Market Specialist - Community Operations (Bosnian)

Primaj prvi vijesti na viber - besplatno - PRIJAVI SE NA OVOM LINKU

Podijeli ovu vijest:

POSAO U FACEBOOKU: Market Specialist – Community Operations (Bosnian) – Kompanija Facebook je objavila oglas putem kojeg želi u Bosni i Hercegovini pronaći novog člana svog velikog tima. Facebook je u potrazi za specijalistom, odnosno stručnjakom koji će se pridružiti njegovom Community Operations timu. Kompanija nudi posao s punim radnim vremenom, koji bi kandidat obavljao iz ureda u Dublinu u Republici Irskoj.

Između ostalog, pomenuti tim se brine za sigurnost korisnika popularne društvene mreže te radi na prepoznavanju i rješavanju kršenja pravila korištenja, kao i na izgradnji povjerenja. Kandidat koji dobije posao će sarađivati s marketinškim timom za Balkan te će analizirati sadržaj koji je prijavljen zbog kršenja pravila korištenja, rješavat će probleme s korisničkim profilima i raditi na njihovoj prevenciji.

Kandidati moraju imati bacalaureat diplomu ili master, više od dvije godine iskustva s fokusom na analitičke poslove, razvijene analitičke i kreativne vještine rješavanja problema, poželjno je iskustvo rada sa Excelom i SQL alatima, traži se sposobnost nezavisnog rada, odlične vještine pisanja i komunikacije na engleskom jeziku i drugo. Oglas je objavljen u sekciji Careers na Facebooku.

KLIKNI OVDJE DA APLICIRAŠ

Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we’re just getting started.

Facebook is seeking a Specialist to join the Community Operations team. This position is full-time and is based out of our Dublin, Ireland office. The Community Operations team maintains people’s safety by identifying and resolving abuse of our Terms of Use, building trust in the Facebook experience. The focus is on building people’s engagement on Facebook by developing scaled solutions for their issues, analyzing how they interact with various features of Facebook and each other, and delivering qualitative and quantitative insights into usage behavior to the rest of the company.
The successful candidate will work with the Balkans market team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues. The person will be part of a data-driven analysis culture and will also help scale our operations by optimizing and automating processes, solving challenging problems and, most importantly, helping to prevent them.

Responsibilities

Respond to inquiries from the community with high quality, speed, empathy and accuracy
Investigate and resolve issues that are reported on Facebook such as requests for account support and reports of potentially abusive content
Become and remain knowledgeable about Facebook products and Community Standards
Be aware of current events and typical user behavior in Bosnia and Herzegovina
Gather region-specific insights through quantitative and qualitative analysis of users’ interactions with Facebook & Instagram support, and use it to develop ways to improve the support of our community of users in the region
Communicate region-specific insights to Product, Growth, and other partners within the company
Independently deliver solutions for key experience issues through effective problem solving and project management
Display a strong bias to demonstrate empathy for our community in supporting Community Operations’ mission to #ShipLove

Minimum Qualifications

Bachelors degree and/or masters or equivalent experience
2+ years of professional experience, preferably with a focus on analytical initiatives
Strategic thinker with strong analytical and creative problem-solving skills
Prior experience with tools such as Excel and SQL are a plus
Ability to work independently across competing priorities
Ability to thrive in a constantly changing Operations environment and collaborate effectively with a variety of individuals and internal organisations
Strong written and verbal communication skills in English
Fluency in written and conversational Bosnian
Demonstrable ongoing connection with community in Bosnia and Herzegovina and detailed knowledge of region’s culture and common practices

We’re proud to be the #1 Most Recommended Tech Company according to Glassdoor. Learn more: www.fb.careers/BestTechCo

Strogo je zabranjeno preuzimanje sadržaja, vijesti, videa ili fotografija bez navođenja izvora i bez dozvole. Vlasnik materijala su Agencija za promociju PRmedia s.d. i portal Zenicablog, osim ako nije navedeno drukčije.

Kontakt sa portalom Zenicablog možete ostvariti:
email: [email protected]
Viber poruke: +387 60 355 8888
Facebook Inbox: https://www.facebook.com/Zenicablog/
Twitter: https://twitter.com/Zenicablog2010